What are some of the aspects of emotional intelligence that differentiate the high performing sales people from the rest? Here we examine 5 key traits of great sales people.
- Intuition & Empathy. This is the salesperson’s awareness of the prospect’s feelings, needs, and concerns. This competency is important in a sales role for the following reasons:
- Attitude toward others: one’s ability to look positively and objectively upon others.
- Understanding others: an intuitive sense of a prospect’s and/or customer’s feelings and perspectives and showing an active interest in their needs.
- Customer service orientation: the ability to anticipate, recognize, and meet customers’ needs.
